Get fresh ideas on how to manage your business processes from customer centric perspective.
Become A Better Leader
Learn new leadership skills and revisit existing ones from different perspectives to become a more influential leader.
Know Important Things In Process Excellence
It’s all about customers and how you serve them through the work done in the organisation. Focus on most important things to receive maximum benefits.
Tips And Tools to Use In Your Every Day Work
Get practical advice for every week of the year and challenge your thinking with reflective questions.
You think you are doing well?
Become a Winner with Customer Centric Process Leadership!
Janne Ohtonen Business Coach
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Get new ideas on business process management and leadership for every week of the year. This downloadable version of the book contains unique thought leadership combined with reflective questions that will stimulate to think business and your skills from fresh angles.
